Summary

Eligibility
for people ages 18 years and up (full criteria)
Location
at San Francisco, California and other locations
Dates
study started
completion around
Principal Investigator
by Scarlett L Gomez, PhD
Headshot of Scarlett L Gomez
Scarlett L Gomez

Description

Summary

This is a feasibility study employing virtual patient navigation for underserved individuals who speak English, Chinese or Spanish and were diagnosed with breast cancer to determine the extent of usability for a virtual patient navigation portal serving people in underserved communities. While not able to entirely replace in-person interactions, virtual patient navigation may be used to expand reach and availability of navigation services to a much greater segment of the population.

Official Title

The Patient Care Outreach, Navigation, Technology and Support 2.0 Study

Details

Patient COUNTS 2.0 aims to improve and scale up the current Patient COUNTS program.

PRIMARY OBJECTIVES:

  1. Identify underserved individuals who speak English, Chinese or Spanish and were diagnosed with breast cancer through collaboration with Zuckerberg San Francisco General Hospital (ZSFG), University of California, San Francisco clinics (Athena), University of California, San Francisco registries (via medical chart review), and community organization collaborators.

II. Conduct outreach to potential participants to let them know about the availability of virtual patient navigation via the Patient Care Outreach, Navigation, Technology and Support (COUNTS) web portal, and the Patient COUNTS patient navigation program (NCT03867916).

III. Provide patient navigation virtually.

OUTLINE:

The patient COUNTS portal will be available in English and expanded to include content in Chinese and Spanish. An initial cohort of focus group of 20 participants 15 breast cancer patients, 5 navigators, social workers, caregivers or other person involved in breast cancer care) will help develop the culturally and language specific components of the COUNTS program. Following implementation, 100 breast cancer patients will participate in an online patient navigation program and 40 family members of breast cancer patients will be enrolled. Participants will use the online COUNTS portal to access navigation program and may choose to have online/virtual navigation support or in-person navigation support. Participants also complete data collection and surveys over 15 minutes via web portal at baseline and 6 months and user experience survey at end of program participation.

Keywords

Breast Cancer, Health Services, Patient Navigation Program, Quality-of-Life (QOL) Assessment

Eligibility

You can join if…

Open to people ages 18 years and up

For Focus groups:

  • Breast cancer patients: Diagnosed with breast cancer, ages 18 or older, speaks English, Mandarin/Cantonese, or Spanish
  • Navigators: any patient navigator who has provided care to underserved populations diagnosed with cancer

For Portal Implementation phase:

  • Ages 18 or older
  • Speaks English, Mandarin/Cantonese, Spanish,
  • Has any stage breast cancer
  • Has access to a phone that is able to receive text messages, is willing to stay in the study for six-seven months.

Family User experience survey:

  • Family member or friend who may have assisted breast cancer participant with registration, accessing or otherwise assisting breast cancer family member or friend participant with the online portal.

You CAN'T join if...

  • Any medical or psychological conditions precluding informed consent

Locations

  • Zuckerberg San Francisco General Hospital accepting new patients
    San Francisco California 94110 United States
  • UCSF accepting new patients
    San Francisco California 94143 United States

Lead Scientist at UCSF

  • Scarlett L Gomez, PhD
    Dr. Scarlett Lin Gomez is an epidemiologist with research interests in the role of structural and social drivers of health in producing inequities and disparities in cancer and other health outcomes. She is Professor in the Department of Epidemiology and Biostatistics, where she is Vice Chair for Faculty Development.

Details

Status
accepting new patients
Start Date
Completion Date
(estimated)
Sponsor
University of California, San Francisco
ID
NCT06648278
Study Type
Interventional
Participants
Expecting 160 study participants
Last Updated